Change Management

Platform changes alter how teams ship software. Treat adoption as a change-management problem, not only a technical rollout.

Change impact

For each major change, identify:

• Teams affected.
• Workflow steps changing.
• Tools being added, replaced, or removed.
• Required training.
• Policy or approval changes.
• Migration deadlines and support windows.
• Known exceptions.

Rollout strategy

Prefer staged rollout over broad mandates.

Migration support

Good migration support includes:

• Clear before and after workflow examples.
• Migration checklist.
• Office hours or support rotation.
• Known issue tracker.
• Rollback or exception path.
• Deadline and enforcement plan.

Resistance signals

Watch for:

• Teams bypassing the new workflow.
• Repeated support questions on the same step.
• Manual exceptions becoming permanent.
• Increased lead time or failed deployments.
• Unclear ownership after migration.

Resistance is often a signal that the paved road is incomplete or the change was communicated poorly.