Runbook Template

# Runbook: Service or operation name

## Purpose

What this runbook is for and when to use it.

## Owners

- Owning team:
- Escalation channel:
- On-call rotation:

## Signals

- Alert name:
- Dashboard:
- Logs:
- Traces:
- Customer symptom:

## Triage

1. Confirm the alert or user impact.
2. Check current deployment and recent changes.
3. Check dependency health.
4. Identify scope: users, region, environment, or service.

## Mitigation

- Immediate mitigation option:
- Rollback or disablement path:
- Feature flag or traffic control:
- Safe restart or recycle steps:

## Verification

- Health check:
- Dashboard panel:
- Synthetic check:
- Customer-facing verification:

## Escalation

When to escalate and who to contact.

## Follow-up

What evidence, timeline notes, or backlog items should be created.